Mastering Difficult Conversations

This one-day workshop is focused on building the capabilities that enable leaders to navigate difficult and important conversations in order to achieve positive resolutions, while maintaining healthy workplace relationships.

8:30 a.m. – 4:30 p.m.
Spring 2019

Cost: $995* and includes all class materials, breakfast, lunch and refreshments. 

* A 20 percent discount will be given to companies that enroll two or more employees.
* A 10 percent discount will be given to TCU staff/faculty/alumni, U.S. veterans

Who Should Attend?

This course is designed to improve any business leader’s ability to effectively approach difficult conversations while identifying the key elements of a crucial conversation. As such, this course is appropriate for executives, managers and front-line employees.

The program session features a short learning module, skill development & practice, and facilitated discussion.

What You Will Learn

Participants will learn how identify the key elements of a crucial conversations while understanding how to provide constructive feedback under difficult circumstances. Participants will also be tasked with utilizing discussion and role play to build on the types of difficult conversations needed to effect results and lead change within their organization.

How You Will Benefit

  • Gain greater confidence in approaching crucial discussions in difficult situations
  • Learn how to recognize and respond to difficult circumstances and conversations
  • Recognize areas of improvement within organizational communication
  • Learn how to effectively settle disagreements while strengthening relationships


  • Identifying Critical Conversation Opportunities in the Work Place
  • Understanding the Power of Dialogue
  • How to Create a Safe Environment for Employees to Talk Through Critical Issues
  • How to Speak Persuasively and Effectively
  • How to Turn Difficult Conversations into Actions and Results

Faculty Leaders

Greg Stephens
Associate Professor of Management and Leadership

Dr. Stephens is a Texas court qualified mediator, an ombudsman for the Academy of Management and a sought-after management coach. He conducts training and facilitation for numerous organizations as an expert in dialogue/communication, negotiation, conflict management, team-building and other key management skills. His research on leadership development, work-life balance, cross-cultural management and other topics has been published in prominent professional journals. He holds a BS in psychology and MBA from Brigham Young University and a PhD in management from the University of California-Irvine. Dr. Stephens teaches both undergraduate and graduates classes at TCU and has been honored with several TCU teaching awards. He is the academic director of the BNSF Neeley Leadership Program.

Please contact:

Kalyn McKittrick

Director of Marketing and Engagement