Mastering Difficult Conversations
This one-day workshop is focused on building the capabilities that enable leaders to navigate difficult and important conversations in order to achieve positive resolutions, while maintaining healthy workplace relationships.
8:30 a.m. – 4:30 p.m.
Cost: $995* and includes all class materials, breakfast, lunch and refreshments.
* A 20 percent discount will be given to companies that enroll two or more employees.
* A 10 percent discount will be given to TCU staff/faculty/alumni, U.S. veterans
Who Should Attend?
This course is designed to improve any business leader’s ability to effectively approach difficult conversations while identifying the key elements of a crucial conversation. As such, this course is appropriate for executives, managers and front-line employees.
The program session features a short learning module, skill development & practice, and facilitated discussion.
What You Will Learn
Participants will learn how identify the key elements of a crucial conversations while understanding how to provide constructive feedback under difficult circumstances. Participants will also be tasked with utilizing discussion and role play to build on the types of difficult conversations needed to effect results and lead change within their organization.
How You Will Benefit
- Gain greater confidence in
approaching crucial discussions in difficult situations
- Learn how to recognize and
respond to difficult circumstances and conversations
- Recognize areas of
improvement within organizational communication
- Learn how to effectively
settle disagreements while strengthening relationships
- Identifying Critical
Conversation Opportunities in the Work Place
- Understanding the Power of
- How to Create a Safe
Environment for Employees to Talk Through Critical Issues
- How to Speak Persuasively and
- How to Turn Difficult
Conversations into Actions and Results