April 18-19, 2018
8:00 a.m. – 4:00 p.m.
Customers always have an experience when they buy from a company – good, bad, or indifferent. The key is managing the experience well. Leading companies how see the customer experience as a way to create value for the brand and buyers. In this program, you’ll learn practical ideas, tools, and skills to deliver delightful experiences that drive customer loyalty.