Communication and Influence

It’s imperative for organizations and leaders to remain agile and adaptive in a complex, ever-changing world. The most successful leaders possess a set of capabilities that are at once familiar yet more important than they have ever been: Creative Thinking, Adaptability, Emotional Intelligence, Resilience, Courage, Strategic Thinking and Communication & Influence.

Communication and Influence is central to conveying purpose, aligning stakeholders, acquiring needed resources, developing new capabilities and delivering results. This program is designed for leaders at all levels who want to better understand the core elements of communication and influence through agile applications of development coaching, collaborative negotiations and navigating difficult conversations in today’s fast-paced business environment.

8:30 a.m. – 4:30 p.m.
April 28-29, 2021

Cost: $1,695* and includes all class materials, breakfast, lunch and refreshments. 

Certificates will be awarded based on successful completion of the 2-day training.

Click here to see the list of safety measures we are adding to our in-person programs.

* A 20 percent discount will be given to companies that enroll two or more employees.
* A 10 percent discount will be given to TCU staff/faculty/alumni, U.S. veterans

Who Should Attend?

Experienced leaders and high potential individual contributors whose fundamental success involves communication, critical conversations and persuasion and influence with internal stakeholders and external partners on behalf of their project, team and organization.

What You Will Learn

Participants will learn practical approaches and key skills for aligning key stakeholders, engaging agile teams, negotiating for key resources, and communicating much more effectively with teams, colleagues and customers to accelerate positive outcomes.

This program will improve your ability to:

  • Structure a collaborative and persuasive approach to negotiations that you can use for key issues like customer deadlines, project requirements, resource requirements, and key agreements that are needed to deliver exceptional results.
  • Unleash the real power of your team and organization by actively coaching and developing others to much higher levels of performance and contribution.
  • Approach previously difficult conversations – with your key stakeholders, customers, teammates or employees - equipped with the appropriate tools for key moments and discussions that can dramatically impact positive outcomes.


  • How to recognize and respond to difficult challenges, differences of opinions, conflicts and organizational dilemmas that surface on a daily basis.
  • Recognize your reactions, the reactions of others, and learn how to approach a variety of situations - some unique opportunities, some highly charged - to achieve much more effective solutions.
  • Strategies for settling disagreements, reaching resolutions, and removing barriers while improving relationships.
  • How to build and leverage trust to improve communication, accelerate resolution and improve team effectiveness.
  • Common pitfalls and barriers to communication and building collaborative solutions.
  • Approaches for coaching and development for a variety of circumstances from performance improvement to helping create paradigm shifts that allow for the creativity needed to drive innovation.
  • Practical steps and approaches that turn difficult conversations into difference making dialogue.

Faculty Leaders

Rita Kosnik
Professor, Management and Negotiations

Rita Kosnik is a Professor of Management and Negotiations at Trinity University in San Antonio, Texas, and a Visiting Professor of Negotiations in the TCU Neeley Executive Education program as well as the the EMBA program of the Neeley School of Business at TCU in Fort Worth, Texas. She holds a Ph.D. in Strategy and Organization Behavior from Northwestern University. In addition to the Neeley School, she has taught negotiations courses in the MBA Program of Northwestern University, in the Executive MBA Program of Notre Dame University, and the Masters of Health Care Administration and the Masters of Accounting programs at Trinity University. She has won several awards for excellence in executive teaching. Dr. Kosnik is a trained mediator in the state of Texas and she is an active corporate trainer and consultant in the area of dispute resolution and negotiations. Recent clients include McDonald’s USA, Williamson-Dickie, Owens & Minor, Apex Capital Corp., Siemens North America, ATC Logistics and Distribution, Fort Worth Independent School District, and the American Association of Blood Banks.

Greg Stephens
Associate Professor of Management and Leadership

Dr. Stephens is a Texas court qualified mediator, an ombudsman for the Academy of Management and a sought-after management coach. He conducts training and facilitation for numerous organizations as an expert in dialogue/communication, negotiation, conflict management, team-building and other key management skills. His research on leadership development, work-life balance, cross-cultural management and other topics has been published in prominent professional journals. He holds a BS in psychology and MBA from Brigham Young University and a PhD in management from the University of California-Irvine. Dr. Stephens teaches both undergraduate and graduates classes at TCU and has been honored with several TCU teaching awards. He is the academic director of the BNSF Neeley Leadership Program.

Sandi Mitchell
CEO of APEX Mastery

Sandi Mitchell is CEO of APEX Mastery, a firm focused on building leaders and their companies. Before APEX, she created a corporate university at a Fortune 500 company, training over 4200 employees in more than 46 countries. Sandi is a certified executive coach, an award-winning trainer, an international speaker, a Professional EOS Implementer, and a best-selling author. Her latest book is entitled Coloring Outside the Lines: A Grown-Up’s Guide to Increasing Emotional Intelligence.

Please contact:

Kalyn McKittrick

Director of Marketing and Engagement