Faculty & Staff Directory

Bio

My career over four decades has spanned the healthcare, defense, education and retail industries. Since graduating from TCU and UTA in the 1980’s, I have enjoyed an action-packed professional career, as an individual contributor, internal and external consultant, and impactful department leader with General Dynamics Bath Iron Works, Hospital Corporation of America, Delhaize America, MacPage, and others.

Returning to my alma mater in 2018, I serve as Associate Director in the TCU Neeley School of Business Professional Development Center, and Neeley Instructor. My greatest satisfaction is to help students better understand business concepts “in action” and help them gain professional poise through the practice and development of their professional business skills.

Education

• MSSW, University of Texas at Arlington
• BSSW, Texas Christian University

Areas of Expertise/Research

• Strategic Planning and Operational Implementation
• Healthcare Quality and Multi-stakeholder Collaboration
• Training, Organizational & Individual Development
• Leadership Development & Succession Planning
• Risk Management & Business Continuity Planning

Selected Publications

• Forrister, Daniel, and Maureen (Kenney) Wong, “Empowerment as a Group Work Technique for Persons with AIDS”, Free Inquiry in Creative Sociology, 17(2), November 1989.

Selected Presentations

• “Bath Iron Works: Healthcare Consumerism in Action – Improving the Quality of Health Care and Managing Costs”. New England Employee Benefits Council “Best Benefits Practices” Meeting. BIW recipient of “Best Practices Award”. Waltham, Massachusetts. December 2, 2004.
• “Making it All Work: How do we balance competing demands of increasing access to quality health care and containing costs?” Panelist. Maine Development Foundation Policy Leaders Academy.  Hallowell, Maine. March 10, 2005.
• “Measuring Quality in Healthcare”. Co-presented with Elizabeth Mitchell. Presentation to the Pine Tree State Section 105 of the American Society for Quality. Portland, Maine. Recipient of ASQ Pine Tree State Section “Special Recognition” Annual Award. November 2005.
• “Healthcare Consumerism in Action … The Other Side of the Scorecard.” Co-presented with Elizabeth Mitchell. World Research Group. Chicago, IL. September 2005
• “Healthcare Quality Matters”. Maine Medical Education Trust First Fridays Presentation: Improving Quality in Your Office Practice Using Physician Specific Data. Manchester, Maine. May 5, 2006.
• “Driving change in the Healthcare Market: Employers and Employees Working Together”. New Hampshire School Care Association. August 21, 2008.

Honors and Awards

• TCU Neeley School of Business, Management and Leadership Department Board of Advisors Member, 2022-present
• TCU Neeley School of Business, Faculty and Staff Awards: Distinguished Service Award for Outstanding School Service – Staff, May 2020
• Elected City Commissioner, Town of Brock TX, 2016-2019
• Planning and Zoning Committee Member, Town of Brock TX, 2017-2019
• Daniel Hanley Center for Health Leadership, Fellows Program Charter Member, 2006 – 2008. One of three healthcare industry experts selected for inaugural statewide leadership program, mentored by the Honorable Elizabeth Mitchell, Maine State Senate President and past Speaker of the Maine House of Representatives.
• Maine Governor’s appointments to Maine Health Data Organization Board and Maine Quality Forum Advisory Council (2007 and 2008 respectively)